TQM Certifications
Total Quality Management (TQM) describes a management approach to long–term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work. TQM can be summarized as a management system for a customer-focused organization that involves all employees in continual improvement. It uses strategy, data, and effective communications to integrate the quality discipline into the culture and activities of the organization.
TQM Certifications
Total Quality Management (TQM) describes a management approach to long–term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work. TQM can be summarized as a management system for a customer-focused organization that involves all employees in continual improvement. It uses strategy, data, and effective communications to integrate the quality discipline into the culture and activities of the organization.
Seven Steps Academy of Excellence has developed 2 level powerful certification program on
TQM for professionals from all types of industries.
Certified TQM Professional – (Level 1 )
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Certified TQM Professional – (Level 2)
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8 Principles in Total Quality Management
1.Customer-focused
2.Total employee involvement
3.Process-centered
4.Integrated system
5.Strategic and systematic approach
6.Continual improvement
7.Fact-based decision making
8.Communications
These core elements are the essential part of TQM and many organizations set it as the core values and principles. Quality Gurus like Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa, and Joseph M. Juran are the major contributors for the implementation of this methodology.
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