2 Days Experiential Learning programme on
Quality Function Deployment
2 Days Experiential Learning programme on
Quality Function Deployment
What is QFD ?
Quality Function Deployment (QFD) is a Tool that is used to translate customer’s needs to a product or service feature to deliver the desired outcome. Customers express their wants and desires from a product or service which may or may not be explicit. QFD effectively converts these needs to tangible and quantifiable parameters which may then be verified by customers. This is a tool which analyzes and connects the customer expectations to quality characteristics which drives customer satisfaction.
Which industry can deploy QFD ?
QFD can be applied to all types industries that are designing and maintaining products, processes, and services for customers in various capacities. QFD has found application in automotive, aerospace, manufacturing, information technology, chemical and pharma, transportation, defense and R&D industries.
Who should attend this program ?
Professionals from any field who are involved with product, process or service design life cycle activities like design, development, production, marketing, sales, maintenance support can benefit from this workshop.
What you can expect from this program ?
- Introduction to QFD
- A systematic method to implement QFD
- An overview of QFD use with other tools to drive design
- Case studies to help deal with real world challenges
- Experiential learning to apply QFD to deal with business challenges
Body of Knowledge
Introduction to Quality Function Deployment (QFD)
Pre-Planning a QFD Project
The Voice of the Customer
Needs vs. Features
Calculating a QFD Matrix
Sections in the House of Quality
QFD and Product Life Cycle Phases
Beyond the House of Quality
4. Lean Thinking
- Affinity Diagrams
- Tree Diagrams
- Cause and Effect Diagrams
- Flow Charts
QFD Approaches
QFD Techniques
Step by Step Method of creating QFD
Case Study / workshop
Quiz / Assessment
Glimpses of Previous Sessions
Contact us for Registration
Saptha
+91 9008315533 / +91 9886318437
saptha@ssbts.in
Mr. P.R .Ramesh
+91 9886318437
ramesh@ssbts.in
Mr. Sarath Nair
+91 9008315533
sarath@ssbts.in
Next Batch starting in
7th May 2020
Contact us for Registration
Saptha
+91 9008315533 / +91 9886318437
saptha@ssbts.in
Mr. P.R .Ramesh
+91 9886318437
ramesh@ssbts.in
Mr. Sarath Nair
+91 9008315533
sarath@ssbts.in
Next Batch starting in
7th May 2020